Terms and Conditions

Last Updated: 10 Jan 2026

These Terms and Conditions (“Terms”) govern your use of this website and the purchase of products from Cosumo (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website.

1. Products and Services

We sell Point of Sale equipment and consumables, including but not limited to:

POS terminals and hardware
Thermal receipt paper
Printers, cash drawers, scanners
Accessories and spare parts
All product descriptions, images, and specifications are provided for general information only. Minor variations may occur.

2. Pricing and Payment

All prices are displayed in New Zealand Dollars (NZD) unless stated otherwise.

Prices exclude GST unless specified.

We reserve the right to change prices at any time without notice.

Payment must be made in full before goods are dispatched.

Accepted payment methods are shown at checkout.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase.

We reserve the right to accept or decline any order.

An order is only confirmed once you receive an order confirmation email.

If a product is unavailable after you place an order, we will contact you to arrange a refund or alternative.

4. Shipping and Delivery

We deliver only within New Zealand.

Estimated delivery times are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by couriers, customs, or events beyond our control.

Risk of loss or damage passes to you upon delivery.

5. Returns, Refunds, and Exchanges

Consumables (e.g. thermal paper)

Consumables must be unused, unopened, and in original packaging to be eligible for return.

Returns must be requested within 7 days of delivery.

POS Equipment

Faulty equipment is covered under the Consumer Guarantees Act 1993.

Change-of-mind returns may be subject to a restocking fee.

Refunds will be processed using the original payment method once returned goods are inspected.

6. Warranties and Consumer Guarantees

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.

Commercial customers agree that the Consumer Guarantees Act does not apply where permitted by law.

Manufacturer warranties apply where specified.

7. Use of Products

POS equipment must be installed and used according to manufacturer instructions.

We are not responsible for losses caused by incorrect installation, misuse, or incompatible systems.

Software licences (if included) are subject to third-party licence terms.

8. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential losses.

Our total liability is limited to the amount paid for the product giving rise to the claim.

9. Intellectual Property

All content on this website (including text, images, logos, and graphics) is owned by or licensed to us and may not be copied, reproduced, or used without written permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

12. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

13. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website. Continued use of the website constitutes acceptance of the updated Terms.