Refund and Returns Policy

General Policy

We aim to provide reliable point-of-sale consumables and equipment to keep your business running smoothly. Due to the nature of consumable products, all sales are considered final once an order has been shipped or collected. We strongly recommend that customers carefully check product specifications, sizes, and compatibility with their equipment before placing an order.

 

No Returns for Wrong Selection or Change of Mind

We do not accept returns or provide refunds if a customer selects the wrong product, orders the incorrect size or specification, or simply decides they no longer want the item. Please ensure that the product you purchase is suitable for your needs before completing your order. If you are unsure about compatibility, we encourage you to contact us before purchasing so we can assist you.

 

Faulty or Defective Products

Returns and refunds will only be considered for products that are confirmed to be faulty or defective. Customers must notify us within a reasonable timeframe after receiving the product and provide proof of the fault. This may include photos, videos, or other evidence clearly showing the defect so our team can properly assess the issue.

 

Product Inspection

All returned items will be inspected once received. If the product is confirmed to be faulty, we will offer a suitable resolution, which may include a replacement, refund, or store credit at our discretion.

 

Rejected Returns

If, after inspection, the product is found not to be faulty or shows signs of misuse, damage, or improper handling, the return request will be rejected. The product will then be returned to the customer, and all shipping or return costs will be the responsibility of the customer.